LAIEN SEARCH – Metro Manila – LIMS APPS SUPPORT LAIEN SEARCH Makati City, Metro Manila Full timeJob responsibilities: · Analyzes application support requests / incidents · Evaluates / validates incident confirm severity · Determining resolutions and further escalations · Provides technical and / or operational opinion towards incident resolutions or alternative course of action prior to final resolution · Disseminates information to the business operations community · Provides support to Information technology analysis and development team · Provides support to the business leadership abilities and implementation team · Receives tickets for analysis, further evaluation, resolution and/or escalation. · Receives delivery documents to keep track of application changes and to manage the information dissemination to the user community and to other support functions. · Keeps track of business operations documentations to ensure clear identification of business issues · Evaluates problem resolutions and deliver…

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