Manager WFM (Philippines)

Convergys – Metro Manila – Manager WFM (Philippines) Convergys Philippines – Mandaluyong City, Metro Manila Full time listing title:Manager WFM (Philippines) Job DescriptionThe Mgr Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis in a single-site/skill environment. This position is responsible for the execution of workforce strategy. Essential Functions/Core Responsibilities ? Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards ? Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes ? Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Convergys financial performance are met ? Partner with support functions (IT) to ensure that forecasting, planning, and s…

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