Network Engineer (Sr. UCCE Developer)

Isphere Global Inc – Metro Manila – DIRECT EMPLOYMENT Market Job Description: 8+ years of experience in working in Contact Center related technologies and primary skill set would be Genesys Interaction Routing Designer (IRD) tool used to create and maintain routing strategies in-line with an enterprise code standard. Utilization of Configuration Management Environment (CME) transaction list objects to configure options in support of the routing strategies. Perform Production Implementation and Installations. Create formal documentation (standard Production Installation Document) depicting steps involved to implement code and supporting configuration into production, description of all changes, and testing considerations. Support of Systems Integration Testing and User Acceptance Testing. Provide Tier 3 support of the production environment to troubleshoot and resolve routing issues. Skill Set: Strong experience in call flow design and development scripting in Cisco Unified Intelligent Contact Management (ICM) Unde…

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