Offer: Ambassador, Lobby

Melco Crown Entertainment – Metro Manila – Ambassador, Lobby Melco Crown Entertainment – Manila, Metro Manila POSITION SUMMARY: The Ambassador, Guest Loyalty is responsible for delivering a positive and quality customer service practice through providing check-in, check-out and related services to guests and visitors to City of Dreams Manila in conformity with departmental set service standards. PRIMARY Job responsibilities: 1. To have a working expertise of OPERA (PMS), Excel, and Word. capability to input and access data in the computer and basic typing expertise. 2. Ensures lobby coverage to meet, greet and assist all guests. Greet guest upon arrival and bid farewell upon departure. 3. Perform check-in and check-out processes utilizing established systems and procedures including, escorting guests to room and confirming and executing account payment in conformity with established credit procedures. This includes ensuring that floats balance at the completion of each shift. 4. Ensure quality standards and procedures …

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