Offer: Technical Support – NOC

Cloudstaff – Angeles City, Pampanga – Technical Support – NOC Cloudstaff – Angeles Job Information Job Opening ID 1157 Location Angeles City, Pampanga Years of practice 2-3 years Job Summary TBA Job Description Answering phones, chat requests and emails requesting Help Desk support Support Windows and MAC desktop and laptop computers General access and connectivity issues Desktop application issues Basic administration of user accounts and groups Take ownership of trouble tickets, working and tracking issues to resolution Record detailed information into Service Desk ticketing system Appropriate qualifications: 2 to 4 years of practice in a Technical Service or Help Desk/Support Center environment Troubleshoot Windows operating systems Troubleshoot Apple operating systems Proficient in Active Directory expertise of network basics Email clients (Microsoft Outlook) expertise of VPN basics Excellent communication, written and verbal are vital Excellent customer service expertise are vital …

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