C3 CustomerContactChannels Philippines Ltd. – Metro Manila – JOB DESCRIPTION Job Responsibilities Professionally handle high volume incoming inquiries from customers and clients’ products and services Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services listed above Resolve customer issues via one call resolution guidelines and/or escalated process Meet or exceed company and client performance metrics Maintain a balance between company policy and customer benefit in decision making Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers Responsible for call disposition or compiling and generating reports as required Qualifications Candidate must possess at least a high school diploma Fresh Graduates are welcome to apply. No work practice required. Strong detail orientation and excellent communication/listening expertise capability to pass all skill…
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