Omni Channel Manager (Band C)

Globe – Philippines – Omni Channel Manager (Band C) Globe – Philippines I. tasks AND RESPONSIBILITIES · Strategy and vision: o Explore, discover, and develop strategic business channels that will add incremental value to total CMMB o Project lead in operations in building business and operational roadmaps for the cross-functional and cross-channel teams o Identify business and operational requirements for transformation projects to enable omni-channel capabilities · Strategy execution: o Integrate and maximize capabilities / processes / user practices across the ?discover and buy’ customer journey o Consistently measures and evaluates omni-projects and initiatives in the Omni-Retail pipeline o Identify and implement changes to operations processes located on omni-channel technology / capabilities that shall be rolled out · Customer practice design: Responsible for creating compelling, significant, effective, multi-touchpoint commerce practices · Collaboration and team mana…

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