26
Aug
2017

Operations Manager – Baguio

Sitel – Baguio, Benguet – ABOUT US As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit to learn more. SUMMARY OF RESPONSIBILITIES Manage first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues Ensure client and corporate service, quality and contribution goals are met Ensure t…

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