Operations manager I

Ramil Gallardo – Metro Manila – Operations manager I Ramil Gallardo – Quezon City, Metro Manila Permanent : 1,000.00 Philippine Peso (PHP) Job Summary: Reporting to the Operations Manager, the function is responsible for leading, recruiting, and developing the Customer Service team. The job holder also plays a key function in assisting our customers in the fulfillment, invoicing and tracking of orders via various applications and tools, as well as well as resolving and answering queries through all communication methods. This team is an integral part to the business as such works closely with our Marketing, Warehouse, and Distribution teams to deliver excellent customer service and internal efficiency Accountabilities: » Manage and supervise a group of customer service representatives » Drive, achieve and exceed key performance indicators as directed by Elsevier » Take ownership of Customer issues and work across functions to follow through to resolution » Create and develop corrective actions to contr…

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