Outbound Team Lead (Fulfillment)

Shopee – Metro Manila – Outbound Team Lead (Fulfillment) Shopee – Manila, Metro Manila Listing description » Manage the day to day operations within the Fulfillment Center team using the everyday performance report to track metrics and improve productivity. » Ensure procedures and regulations are continuously evolved as the business grows and enforce adherence » Provide regular and transparent feedback, including regular reporting on team performance dispatch agents, review QA scorecard, and follow up Outbound Lead’s action plan » Dispute resolution within and outside the team » Lead team briefing, weekly meeting with agents, regular meeting on team performance » Continuously improve the key performance indicators (KPIs) of the outbound and dispatch team on productivity, quality, service level, and seller satisfaction » Improve internal process between the Fulfillment Center and Transport ensuring a smooth and timely handover of packed parcels for delivery. » Work with Transport to understand 3PL cut…

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