Process Associate – IT User Administration

Panalpina – Manila City, Metro Manila – Req ID: 151947 Job Function: IT Full-Time/Part-Time: Full-time Contract Type: Permanent Job Level: Entry-level Purpose of the position This position is accountable for IT user access administration in various Panalpina systems to achieve agreed levels (customer/internal KPIs and productivity). Critical success factors: Rule based working along global standards Readiness of mind, concentrated/accurate/reliable mode of operation(functioning) Open mindedness and flexibility reg. customer requirement Key Tasks Follow working instructions of superior Attention to all country regulations and customized instructions, knowledge of sub-process /customer specifics (e.g. SOPs) Escalate of irregularities to BSC team lead and internal stakeholder Quality responsibility along GBS/PA standards CIP: provide improvement proposals/support in implement/contribute to standardization of processes Conduct activities in respective process area: Verify information from data source…

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