17
Sep
2017

Process Executive

Infosys – Manila City, Metro Manila – Company: iBPO Job ID/Ref Code: Inf_EXTERNAL_10022029_3 Skill(s): Customer Service Experience Range: 00-04 years Primary Location: Manila, PH Location(s): Job Description: Role Designation- Process Executive Responsibilities- Purpose/Essence of the role: Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures to meet SLA target and to ensure that the performance parameters are met. Below are the roles and responsibilities aligned to the above mentioned role / role designation: 1. SLA Compliance: Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of dat a, responding to complaints/queries on mail, interacting with vendors for order management depending on the process 2. Process Compliance: Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures a…

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