Process Expert – ACR Team

Panalpina – Manila City, Metro Manila – Req ID: 148755 Job Function: IT Full-Time/Part-Time: Full-time Contract Type: Permanent Job Level: Professional Position: Process Expert – ACR Surname / Name: Department / Location: Global Business Service Center/ Manila Substitute: N/A Line Reporting: Team Lead – ACR Matrix Reporting: N/A Hiring Date: Last revision date: 201606 Purpose of the position This position is accountable for customer and vendor account A-segment maintenance in ACR to achieve agreed levels (customer/internal KPIs and productivity). Critical success factors: Rule based working along global standards Readiness of mind, concentrated/accurate/reliable mode of operation(functioning) Open mindedness and flexibility reg. customer requirement Key Tasks Follow working instructions of superior Attention to all country/customs regulations and customized instructions, knowledge of sub-process/ trade-lane / customer specifics (e.g. SOPs) Escalate of irregularities to GBS te…

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