Taguig City, Metro Manila – AIG Shared Services Taguig City Permanent 6 months to 2 years experience Bachelor’s Degree Responsibilities Provide first line of investigation, diagnosis, validation and triage of production issues to reduce impact time. Escalate as needed to Tier II Issue outage notifications, open internal trouble tickets as required Monitor scheduled jobs and other scheduled tasks to ensure proper execution and resolution of issues for failed jobs Execution and maintenance of PSUPP storyboards to ensure proper application response Assist with any necessary testing following planned or unplanned change/maintenance work Perform shift turnover and notify team members of major events and unresolved issues Responsible for making suggestions and improvements to the existing monitoring processes Develop monitoring dashboards and reports o Development and deployment of monitoring templates and scripts Design/develop/manage scripts and utilities to support monitoring requirements Develop and…
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