Production Support Specialist I – Taguig City

Taguig City, Metro Manila – Taguig City Permanent 6 months to 2 years experience Bachelor’s Degree The IT Support Specialist provides IT related support services to end users and other IT team members. The Production Support team triages tier-2 support incidents and provides support for the applications and websites used by AIG Travel customers and users. This position performs a variety of complicated tasks which rely on experience, judgment, and analysis skills to resolve and prevent issues in a structured manner. This team works closely with the business and various other IT teams (help/service desk, development, design/architecture, and other infrastructure teams). As a member of this team you will play a key role in investigating and resolving issues. This team utilizes a follow-the-sun support approach having both onshore and offshore resources to provide 24x7x365 support for our users. The ideal candidate will possess creativity and will be able to exercise independent judgment. Responsibilities: …

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