Professional Services Configuration Technician I

NICE inContact – Metro Manila – Professional Services Configuration Technician I NICE inContact Bonifacio Global City, Metro Manila Services Fort Bonifacio Global City, Philippines Job detail Professional Services Configuration Technician I Job location: Taguig City, Philippines The Configuration Technician I is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized skills around NICE inContact products, the contact center industry, and other contact center ecosystem topics including integration with CRM, analytics, social media, and others. This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NICE inContact products located on best practices and customer requirements, coordinating inter-departmental activities within NICE inContact, tracking time and status within NICE inContact systems…

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