Quality Assurance Analyst

Teleperformance – Metro Manila – Quality Assurance Analyst Teleperformance Philippines – Pasig City, Metro Manila Subsidiary: Teleperformance PH FHCS Inc Location Pasig City, PH Department Quality Assurance Position Title Quality Assurance Analyst Report To Quality Assurance manager Job Summary Monitor and evaluate calls located on Client specific criteria Escalate and communicate detailed information about calls monitored to all clients and Quality Assurance manager Answer Operation’s questions concerning QA guidelines and policies Send out Red Flag/Fatal Error Audits to Upper Management tasks/Responsibilities Monitor all Teleperformance centers for quality and performance issuesParticipate on calibration sessions with Operations, Training, and internal quality members off site Appropriate qualifications: Previous QA practice preferred capability to analyze and solve complex technical issues Strong communication expertise (verbal and written communications) Strong trouble shooting and pro…

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