30
Oct
2017

Quality Assurance manager (ALP10702)

Teleperformance Philippines – Metro Manila – Quality Assurance manager (ALP10702) Teleperformance Philippines – Makati City, Metro Manila Subsidiary: Teleperformance Philippines Location Makati City, Greater Metro Manila Department Quality Assurance Position Title Quality Assurance manager (ALP10702) Report To Quality Assurance adjunct Manager Job Summary This position is the dedicated subject matter expert on the client’s call handling guidelines and is the centralized point of calibration on the program for Teleperformance tasks/Responsibilities Supervises a dedicated team of QA Analysts and ensures their calibration; coaching and development and productivity. Provides operations with everyday and weekly highlights on quality and performance trendsIdentify major areas of quality located opportunities, use root cause analysis to drill down to actual cause, then disseminate information effectively and implement change improvementMaintain and perform analysis of daily, weekly, monthly QA located production repo…

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