23
Apr
2018

Scheduler

Convergys Philippines – Metro Manila – Scheduler Convergys Philippines – Mandaluyong City, Metro Manila Full time listing title:Scheduler Job DescriptionThe Scheduler is responsible for the development of schedules for new and existing business to meet client needs and Convergys standards for agent availcapability and call volume. This position will develop reports to identify scheduling issues and will resolve issues using standard procedures and/or unique solutions. Essential Functions/Core Responsibilities ? Develop production schedules to balance client needs with Convergys scheduling standards ? Manage agent preferences, time off requests, and shift bids in the development of schedules ? Resolve escalated scheduling issues related to agent absence, time off, etc. with unique solutions ? Develop reports to identify opportunities between client needs and Convergys scheduling standards ? Develop schedules and determine hiring needs in partnership with Operations and Business Development Candidate Profile ? Bac…

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