Cimpress/Vistaprint – Manila City, Metro Manila – Vistaprint, a Cimpress company, helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in. Senior Operations Manager Responsible for the strategic planning and execution of all the Manila operations per shift that would include managing graphic design and contact center operations. They participate in the program development of the department with core duties including management and leadership of processes for the continuous improvement of the customer experience. Directs and prepares activities to determine operational effectiveness and revises programs to increase quality and productivity. A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale. The manager’s success is measured by the organization’s ability to provide high quality services, improving performa…
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