Senior Service Engineer

Weichai Philippines Representative Office – Metro Manila – Senior Service Engineer Weichai Philippines Representative Office Quezon City, Metro Manila Full timeKey Job responsibilities: As a Senior Service Engineer, you will be part of the Service & Customer Support organization, who have responsibility for supporting all WEICHAI products. This is an extremely diverse function both technically and in scope of work which includes: » The function of Senior Service Engineer will be to support current product issue investigation to reach clear knowledge of customer issues; » Responsible for the failure analysis to assist Field Service, Warranty and product upgrade recommendations; » Responsible for dealing with customer service claims, and conducting product trouble shooting and repair work to maintain high customer satisfaction; » Responsible for working out and implementing the training plan; » Assist the director gather valued market information (for example, the competitors’ product information, service policy, etc.); » Visit local OEM…

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