Service Delivery Lead – APAC/EU

Panalpina – Manila City, Metro Manila – Req ID: 153837 Job Function: General Management Full-Time/Part-Time: Full-time Contract Type: Permanent Job Level: Management Position: Service Delivery Lead Surname / Name: Department / Location: Global Business Service Center (GBS) / Manila Substitute: Direct Line Reporting: Site Lead – Global Business Service Center (GBS), Manila Dotted Line Reporting: n/a Hiring Date: Last revision date: 29.1.2016 Purpose of the position This position is accountable for the operational management and service delivery of the respective regional as well as assigned global business services within Panalpina’s Global Business Services (GBS) organization that are delivered out of GBS Manila. The Service Deliver Manager is responsible for the operations of all processes and functions within the assigned region and the quality of the services rendered. Key Tasks Manage shared service center operations including employee leadership, overall responsibility for process a…

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