23
Feb
2018

Service Desk Analyst – Makati City

Makati City, Metro Manila – Makati City Permanent 6 months to 2 years experience Job Overview To log, monitor and resolve a diverse range of technical incidents/requests from end-users across the organisation in order to provide a prompt first/second line support service to end users to resolve incidents at 70% first time fix target. Job Responsibilities Accurately log all calls from customers and assess their priority in a multiple environment, with over 400 be-spoke applications in order to enable the prompt and effective resolution of the incident/request Account administration for new users, moves and changes. Basic Server Administration in order to maintain the security of systems used at Cambridge Assessment Respond and fix where appropriate incidents such as basic PC problems, application support, changing passwords, freeing locked accounts, increasing network space etc. in order to provide a prompt first/second line support service to end users Liaise with others parts of IMCSG and external thi…

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