J-K Network Manpower Services – Mandaluyong City, Metro Manila – Quezon City P 60, 000 – P80, 000 Spanish BENEFITS: Pioneer Account 6 Heads Needed! JOB DETAILS: Company Profile: This is Business service since 2006. A leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. Requirements: Native or Non-Native Spanish speaker Can speak, read and write Spanish At least high school graduate Customer Service & Technical support experience is a big advantage Amenable to work on shifting schedules and graveyard shifts Responsibilities: Responsible in taking phone call from Spanish in-store representative Gather information for reported technical issues and concern Deescalate 60% of excess tickets Follow step by step troubleshooting process to resolve issues Record information for further investigation of level 2 IT Support Manage hardware and software tickets Recruitment …
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