Sr. Program Management Manager

Convergys – Metro Manila – Sr. Program Management Manager Convergys Philippines – Manila, Metro Manila Full time listing title:Sr. Program Management Manager Job DescriptionThe Sr Client Services Manager is responsible for relationship management with clients, invoicing for services and internal coordination to ensure superior delivery of CVG services.. Essential Functions/Core Responsibilities ? Maintains client satisfaction, client communication, and overall management of client relationship ? Works with delivery team to execute on contract terms and conditions and to ensure prosperous delivery of program results ? Analyzes agent-level data, site data and/or other information to assess performance trends and recommends solutions for improvement to operations team ? Focuses on continuous improvement in terms of program performance by analyzing everyday results and makes recommendations to the client regarding program enhancements, changes in direction, adjunct service offerings ? Writes monthly client…

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