Team Lead

Ortigas Center, Pasig City – Setup customer service & operations systems & processes. Manage all elements of customer service including phone support, Live Chat support, Email support. Recruit & manage the customer service team (as the business grows). Tele-sales – call leads and assist with setting up listings over the phone. Handle & resolve customer complaints & escalations. Build the knowledge base & website FAQs. In time, build a training manual to onboard future customer service staff. Report daily, weekly & monthly on the customer service function. Ensure all orders are entered by the team on a timely manner. Oversee and manage team tasks and ensures that everything has been completed or addressed. Transact with customers and business partners to ensure to meet all order and service requirements. Requirements Can handle multi-channel Customer and Business Services Transactions Ability to handle pressure and multi-task Ability to work autonomously and allocate work among team members Has 3…

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