24
Sep
2018

Technical Support Analyst – Japanese – Makati City

Makati City, Metro Manila – Digital Services Cambridge Ltd. ROHQ Makati City Permanent 6 months to 2 years experience Bachelor’s Degree Job Overview Accept, own and process any tasks to allow the fulfilment and set up of CUP digital products globally. Job Responsibilities Complete orders processing for any transaction on digital products (including invoicing and charging). Creating and generating access codes to allow customer access to digital products and platforms. Creation and maintenance of institution and administrators on various platforms Supporting the sales teams and offering guidance during ordering and/or invoicing process on pricing, availability and capabilities. Investigation of any problems reported on faulty access codes. Investigation of any issues reported around set up on platforms. Highlight and suggest process improvements where inefficiencies, manual or process variations occur. Highlight, document and suggestion improvements where manual or single points of failure are …

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