Panalpina – Manila City, Metro Manila – Req ID: 149373 Job Function: Ocean Freight Full-Time/Part-Time: Full-time Contract Type: Permanent Job Level: Professional Purpose of the position This position is accountable for Pfizer Traffic Analyst related activities to achieve agreed levels (customer/internal KPIs and productivity) which includes: To act as internal interface between Sales and Operations for Pfizer To ensure customer satisfaction on all services rendered, matching or exceeding Service Performance Targets (KPI’s)) defined and agreed upon in SLA to continuously seek and address areas of potential improvement and optimization (traffic, processes, etc…) To manage shipment deviations and include them in CAPA Reports per defined process To create and assess performance (KPI) reports Provide input and recommended corrective measures related to performance improvement, trends and market conditions Monitor validity and ensure timely update of SOP’s, Work Instructions and Lane Characterizations Maintain Har…
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