Customer Relationship Management – Muntinlupa City, Metro Manila – Company: Customer Relationship Management Requisition ID: 12841 Overall Responsibilities: Delivers new Hire and Continuing Education Training to all agents assigned to program Facilitates training utilizing a variety of delivery methods, including Instructor-led training, On-Line Facilitation and CBT – co-facilitation. Attends all appropriate training meetings including internal/external account Maintains awareness of training delivery calendar Provides program specific training to support staff as needed. Responsible for the delivery of both arvato and program specific soft skill, sales and/or technical training Maintains and verifies that review exercises are relevant; measures retention of new and tenured agents With the assistance of the Training Manager, creates assessments and procedures to measure success of conducted training Administers and Analyzes Training Effectiveness Surveys (Level 1 Reaction and Behavior Surveys) Maintains a professionally structured class …

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