Training, agent (Manila)

one contact center – Metro Manila – Training, agent (Manila) One Contact Center – Pasig City, Metro Manila Essential Functions and Responsibilities » Identifies training and development needs within the company through regular consultation and job analysis with business managers and the company’s HR departments » Develops effective training programs to improve expertise all over the company » Plans and evaluates the resources needed to meet training and development objectives » Prepares progress reports and maintains employees’ training records » Supervises and monitors progress made through training schemes and programs » Helps other trainers and managers solve specific training dilemmas » Keeps himself up to date with training new technologies and methodologies » Serves a liaison to employees and managers at all levels to identify and assess training and development needs » Considers the cost of planned programs and keeps the company within budget Desired expertise and practice This position requires an in…

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