20
Oct
2018

TSR [Wholesale Service Assurance Analyst] | Day Shift|Weekends Off|Eastwood

Acquire Asia Pacific (Phils.) Inc. – Philippines – JOB DESCRIPTION We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Technical Support Representative, your function is vital in keeping our customers happy and contributing to our organization’s growth and success. A SNAPSHOT OF YOUR function You’re the genie that fulfils our customer’s needs. As a Technical Support Representative, you’ll represent the account and interact with clients through inbound calls, email and chat support and ensure their service- or product-related problems are addressed in a timely and efficient manner.You use empathy, patience and passion, coupled with product expertise to effectively resolve the customers’ needs. Your day could see you: » Take ownership of each call from the onset of the call inbound and outbound. » capability to think quickly and logically to ensure expedient response to customer inquiries » Ensure that the customer’s needs are met » Actively listen to t…

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