26
Aug
2017

URGENT Project located Team Leaders for US Retail Account (Mckinley Site)

24/7 Customer Philippines, Inc. – Taguig City, Metro Manila – JOB DESCRIPTION APPLY NOW! tasks & Job responsibilities: Responsible for people development and alignment of goals to meet client objectives Responsible for meeting attrition targets and for uplifting morale and motivation of direct reports Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary Responsible for intraday and everyday performance monitoring of a group of call center representatives or of a particular shift on the operations floor. Responsible for completing client training and maintaining sufficient knowledge on all related continuous education Responsible for supporting workforce required staffing levels to meet client service level requirements Responsible for taking escalation of calls or requirements for managery assistance or support in resolving end user issues. Serves as a subject matter expert on client spec…

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