Vietnamese Payment Risk Escalation Analyst (Bilingual)

J-K Network Manpower Services – Ortigas Center, Pasig City – Ortigas, Pasig City Negotiable English, Vietnamese Responsibilities: This company is a US Department of Treasury registered Money Services provider. They support international remittances in US, Canada, Australia and the UK. They are also in partners with largest banks in the USA and Philippines. Server as the main point of contact for money payments service Verify legitimate transactions of clients by calling banking institutions Responsible in handing escalations and provide end to end resolution to client concerns Provide solution to disbursement issues, declined transactions and account suspensions. Review risky accounts and check internal processing errors Handle research and conduct callouts Attend to all CEO escalations Requirements: Native Vietnamese Must be proficient in English Preferably graduate of any 4 year course Preferably with SME and QA experience With experience in handling level 2 customer Support Financial background or knowledge in paymen…

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