Sitel champions Inclusion and Diversity at the PFIP Pride Summit 2019

Sitel Philippines threw its full support behind the Philippine Financial Industry Pride’s Pride Summit 2019, with a silver sponsorship. The PFIP Pride Summit is the biggest of its kind in the Philippines and paves the way towards promoting workplace inclusion and diversity in the country. Now on its third year, the Pride Summit offered a full program of topics and speakers who provided insights and practices uniquely relevant to establishing diversity in the Philippine context. The event further aimed to facilitate the exchange of ideas amongst professionals on how to enhance office inclusion policies and practices, institutionalize SOGIE in the workplace, and actively promote the advocacy.

sitel champions
Photographed Sitel Team (L-R) Harry Esguerra, Engagement and Branding Lead, Culture and Corporate Communications; Dale Paladan, HR – Sitel Tarlac; Lisa Bajo, HR – Sitel Baguio; Niño Ang, HR – Sitel Pioneer; Chai Agoncillo, Internal Communications, Culture and Corporate Communications; Alecks Caneja, Recruitment – Sitel Tarlac; Leo Del Castillo, Leadership Development Manager – Sitel Baguio; Jen Vargas, Corporate HR Senior Manager; Harvey Aleno, Team Coach – Sitel Tarlac

The 2019 Pride Summit was held in the Marriott Grand Ballroom with the theme “All In. All Out.” – created to address the challenges of the LGBTQ+ community in the workplace today. “All In” called on attendees to utilise their unique strengths to create a safer and more inclusive work environment where everyone contributes and develops their skills and talents regardless of identity. “All Out”, on the other hand, promoted moving from simple tolerance to true integration, allowing everyone to express his or her true selves at the workplace without fear of discrimination. Combined “All In. All Out.” called on summit participants to work towards creating a work environment where everyone may thrive and grow together.

“We are very happy to support this important event,” shared Jen Vargas, Senior Manager- Corporate HR of Sitel Philippines. “My takeaway from the talks and breakout sessions is that it is not just about initiatives, programs, and lip service anymore. To create truly inclusive workplaces, we need to invest and commit programs to actions. Saying “we are a diverse and inclusive organization” is not enough – organizational policies must be aligned, the work environment needs to support that claim, and most importantly, practices and behavior of everyone in the organization has to reflect and reinforce that value of inclusivity.”


Sitel Group’s 75,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global customer experience (CX) management leader, we apply our 30+ years of industry-leading experience and the entrepreneurial spirit of our group’s founders to deliver omnichannel experiences through voice, chat, social media and more to customers of our 400+ clients across all verticals – from Fortune 500 companies to local startups.

Our group’s breadth of capabilities – powered by our ecosystem of experts including Learning Tribes, Innso, Sitel, Sitel Insights and TSC – go beyond business process outsourcing (BPO) to support every stage of the customer journey. We are redefining the contact center and improving business results by pairing innovative solutions – such as self-care and automation – with the human touch, emotion and empathy of our people.

As a CX platform, we are powered by experts to deliver tailored CX solutions to fit our clients’ needs through our consultative, customer-centric approach adding value at every touchpoint – regardless of location, channel or time of day.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.

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