The global BPO hires displaced Baguio transport workers impacted by the global pandemic
Haidee Cabanag Enriquez, Chief People Officer of Sitel PHANZ and President of the People Management Association of the Philippines (PMAP) – Palawan Chapter, joined HR experts and professionals for the first virtual PMAP Job Outsourcing and HR Upskilling Summit 2020. The summit brought together experts to share how people management practices have adjusted and adapted during these challenging times and how employees can remain employable amidst uncertainties and disruptions brought about by the global pandemic.
Haidee opened the session by highlighting the continuing growth and employment prospects in the IT-BPM sector, citing a report by a leading online job board showing that more than 40% of the job openings available in the Philippines were in the IT-BPM sector. She further shared about the industry’s shift from traditional jobs involving simple, entry-level, process-driven tasks to mid and high-skilled jobs requiring experience, abstract thinking, situational responses and autonomy.
Haidee also emphasized the importance of soft-skills in the ever-changing world of work, citing Learnability, Cognitive Flexibility, Critical Thinking and Analysis, Creativity and Innovation and Complex Problem Solving as critical competencies. “Due to the current challenges, ensuring employability and future-proofing jobs has become more important than ever,” shared Haidee. Her tips for the attendees? “Drive your own development, continue to expand your network, be “in the know”, and think and experience global”.
The summit, attended virtually by HR professionals and people managers from different industries and prospective applicants, also discussed the role of leadership in the new normal and highlighted job opportunities in different sectors. “This virtual employment summit is a first for PMAP and part of our commitment to help upskill not just HR practitioners but also the broader labor force,” said Louisa Mila Echevarria, PMAP President. “We’ve created several webinars to help displaced workers and have invited experts, such as Haidee, to share their insights. There is so much uncertainty but there is also a lot to be hopeful and optimistic about, so we look forward to more events like these for the remainder of the year.”
The People Management Association of the Philippines (PMAP) is the country’s premier association of HR leaders dedicated to excellence in people management. Enriquez was recognized as PMAP’s People Manager of the Year in 2017 while in 2018, Sitel’s multi-awarded training and development program, Sitel Academy, was honored as People Program of the Year.
About Sitel Group®
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With 90,000 people working across the globe – at home, in contact centers and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital CX strategies forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit clients’ needs through a consultative, customer-centric approach.
EXP+™, Sitel Group’s Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.