Arvato – Muntinlupa City, Metro Manila – Position Summary: Train and facilitate adult classroom training with a sound understanding of needed traits for workplace success and a strong ability to train employees in improving verbal and written communications skills. Has extensive experience with making presentations giving assessments and identifying soft skills training needs. Responsible for the delivery of culture and communications training curriculum to various audience members within the contact center including agents, supervisors, managers or quality team members in the area Customer Service or Technical Support. During Agent Training Delivery, the Trainer delivers content, conducts monitoring and develops Sales and Customer Service staff in the contact center. Trainers may periodically complete training curriculum to address identified training needs for agent group. This position requires ability to travel and flexible work hours. The Trainer may also interface with the program client to provide feedback on content…
Read more here:: Communications Trainer | ALABANG