Manila, 29 July 2020 – AirAsia, at the core of its being, operates to ensure “Now Everyone Can Fly”. For many years, AirAsia has successfully helped guests achieve their travel and lifestyle aspirations. This, however, has been disrupted by the global pandemic that has affected the aviation and tourism industries. Despite the present challenges, AirAsia… Continue reading Why We Fly: AirAsia’s New Campaign Tells Why
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AirAsia’s virtual Allstar now on WhatsApp
SEPANG, 28 July 2020 – Getting great customer service with AirAsia is about to become easier than ever before as the company’s virtual Allstar, AVA, has launched on popular messaging application, WhatsApp. Chief Customer Happiness Officer Adam Geneave said the move couldn’t be more timely with record numbers of guests seeking support as a result… Continue reading AirAsia’s virtual Allstar now on WhatsApp
AirAsia repatriates Filipinos from India, sets its longest flight record
MANILA, 20 July 2020 – AirAsia Philippines (Z2) marked its longest flight to date over the weekend on a mission to repatriate 125 Filipino sea crew from India. The 14-hour flight, which flew from Gujarat, India to Manila, was coordinated by five local manning agencies whose seamen had been stranded in Bhavnagar for weeks. The… Continue reading AirAsia repatriates Filipinos from India, sets its longest flight record
AirAsia sees steady improvement in performance since resumption
AirAsia Philippines noted a positive improvement in its performance as commercial flights gradually resumed in June. Since the easing of travel restrictions, seats sold for the month of June increased by 30% compared to the previous month. AirAsia Philippines’ June performance contributed to AirAsia Group’s recent record-breaking 41,000 seats sold in a single day post… Continue reading AirAsia sees steady improvement in performance since resumption
[Updated as of 28 May 2020] AirAsia mounts special recovery flights in PH
MANILA, 28 May 2020 – Following respective local government and foreign embassy requirements, AirAsia will be mounting special recovery flights for those affected by the enhanced community quarantine situation in Luzon, as well as in different parts of the country. These special recovery flights are in response to requests from various organizations, including local and… Continue reading [Updated as of 28 May 2020] AirAsia mounts special recovery flights in PH
[Updated as of 27 May 2020] AirAsia mounts special recovery flights in PH
MANILA, 27 May 2020 – Following respective local government and foreign embassy requirements, AirAsia will be mounting special recovery flights for those affected by the enhanced community quarantine situation in Luzon, as well as in different parts of the country. These special recovery flights are in response to requests from various organizations, including local and… Continue reading [Updated as of 27 May 2020] AirAsia mounts special recovery flights in PH
[Updated as of 26 May 2020] AirAsia mounts special recovery flights in PH
MANILA, 26 May 2020 – Following respective local government and foreign embassy requirements, AirAsia will be mounting special recovery flights for those affected by the enhanced community quarantine situation in Luzon, as well as in different parts of the country. These special recovery flights are in response to requests from various organizations, including local and… Continue reading [Updated as of 26 May 2020] AirAsia mounts special recovery flights in PH
AirAsia enhances digital self check-in as part of safety procedures prior to resumption of flights
Manila, 25 May 2020 – AirAsia has rolled out a number of additional safety procedures prior to the resumption of its flights, including enhanced digital self check-in procedures. AirAsia check-in kiosks at airport terminals have been designed to perform contactless transactions by scanning QR codes of flight bookings from mobile devices or printed boarding documents.… Continue reading AirAsia enhances digital self check-in as part of safety procedures prior to resumption of flights
[Updated as of 25 May 2020] AirAsia mounts special recovery flights in PH
MANILA, 25 May 2020 – Following respective local government and foreign embassy requirements, AirAsia will be mounting special recovery flights for those affected by the enhanced community quarantine situation in Luzon, as well as in different parts of the country. These special recovery flights are in response to requests from various organizations, including local and… Continue reading [Updated as of 25 May 2020] AirAsia mounts special recovery flights in PH
Travel Advisory: Credit Account with 2-year validity now an option for flight bookings up to 31 July; the validity of existing Credit Accounts to be extended also
[Updated as of 20 May 2020 at 1100hrs GMT+8] SEPANG, 20 May 2020 – AirAsia guests with flight bookings departing between 23 March and 31 July 2020 can now choose between a Credit Account with a 2 year validity period or unlimited flight changes for flights departing up to 31 October 2020. All Credit Accounts… Continue reading Travel Advisory: Credit Account with 2-year validity now an option for flight bookings up to 31 July; the validity of existing Credit Accounts to be extended also
Accessibility & Inclusivity in Essential Travel
Making traveling easy, safe & convenient for everyone Our Chief Operations Officer, Javed Malik shares about what AirAsia does to ensure those travelling during this essential travel period as well as guests with special needs such as wheelchair usage or high-risk groups such as expectant mothers or elderly guests can travel with confidence and convenience… Continue reading Accessibility & Inclusivity in Essential Travel
AirAsia launched three repatriation flights between Indonesia and the Philippines today
Jakarta, 14 May 2020 – AirAsia operated three special chartered flights between Indonesia and the Philippines today, in support of the repatriation efforts for the citizens of both countries. These are in addition to two humanitarian services which AirAsia Indonesia operated last month. The first rescue flight today, with 22 passengers onboard, departed Jakarta’s Soekarno… Continue reading AirAsia launched three repatriation flights between Indonesia and the Philippines today