If you’re working to grow your business or add employees ahead of an expansion, you need to be sure that your training is effective. You also want to make sure that your supervisors are supporting your front-line customer service employees effectively. Finally, you need to know that customers are physically comfortable in your store as… Continue reading Is Mystery Shopping a Cost-Effective Business Strategy?
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Five Ways To Effectively Measure Customer Service
Effective customer service will be evident when you find you are having repeat customers. If you have a lot of earnings that suddenly drop off, then you’ll know you need to do something to pick up the pace as this is a signal to you that customer service needs some serious improvement. To begin with,… Continue reading Five Ways To Effectively Measure Customer Service
How mystery shoppers can improve your business
Serious business owners are always searching for innovative ways to improve their businesses and when running a successful company, one of the key points to focus on is offering good quality customer service. Good customer service satisfaction ratings are imperative, and you will need to constantly analyse your customer’s buying experience from an impartial perspective… Continue reading How mystery shoppers can improve your business