Making It to the Top of the BPO Industry
With a huge workforce in Philippine call centers, employees make start to wonder how to make it to the top. Will the answer is just simply having the right skills consistently, having good work ethic, and being a role model for the rest of the pack to follow. Endurance in CommunicationIt’s a given that being proficient in communicating is a pre-requisite to enter the BPO industry. However, being able to keep it up for hours on end is another thing.When interacting with customers for long periods of time, moods can escalate and affect the quality of service given. The ideal BPO employee will be able to provide said quality of service for 8 hours a day.He must also be able to adapt to stressful situations. Common in the industry is the situation where a single customer s...
