Group Manager

Amazon – Pasay City, Metro Manila – · Handle a team of 3-8 Team Managers and 120-150 Customer Service Associates; responsible for the performance of the teams · Ability to set the vision and culture of the team by handling individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets · Carry out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employees; and effective conflict resolution · Handle the career growth and development of the Customer Support team by driving focus on Amazon’s Leadership Principles · Effectively partners and builds productive working relationships with direct reports, peers, leadership, and other departments Operations and Project Management · Manage workflow, handle escalations, proactive…

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