Manulife – Makati City, Metro Manila – Job Description : Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Individual Accountabilities: Responsible for seamless functioning of technology and applications for the benefit of internal and external users Assists with resolution of issues surfaced by support analysts Resolves technical issues and record transactions via ticketing system Promotes persistent issues to Engineers and Architects where necessary Enables use of software/platform components through configuration, scripting and provisioning, designs materials and processes to educate users Create and maintain script libraries to triage most common issues Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships Escalates persistent issues to engineers and architects where…
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