VCC Link – Cebu City, Cebu – Customer Service Representatives – Cebu City Vital Call Center Link Inc. Cebu City, Central Visayas Full time We are currently hiring 250 Customer Service Representatives for Retail, Mobile Communications and Technical Accounts in Cebu City. Listing description ? Attracts potential customers by answering product and service questions; suggesting information about other products and services. ? Opens customer accounts by recording account information. ? Maintains customer records by updating account information. ? Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to deal with the problem; expediting correction or adjustment; following up to ensure resolution. ? Maintains financial accounts by processing customer adjustments. ? Recommends potential products or services to management by collecting customer information and analyzing customer needs. ? Prepares product or ser…
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