Shell – Makati City, Metro Manila – No. of Positions 1 Job Description JOB DESCRIPTION: 1.Order Management: Place, amend and orders, liaising with other service partners in Airport Ops, OTD & Credit as required. Apply the appropriate freight charges and surcharges as required Provide change information of customer flights in the Into Plane Business to Airport Ops Manage Delivery Status – take ownership of delivery status enquiries (Fuel Release/Authorization) and trouble-shooting; proactively tracking and Business Partners as required Delivery Schedule Support Service – proactively call out to Customer, to manage issues in supply or probable cause of delay on giving product Schedule standard and non-standard orders (Regular AFA or Emergency fueling) Coordinate for approval of AFAs with Trade Control Issues Process Returned Product (Defueling, Product Swap) Manage emergency re-fuelling service & fuel requests of Into Plane Aviation Customers 2.Credit Management Manage the customer experience by perform…
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