17
Apr
2019

Customer Support Agent | Remote

Philippines – Jibble, is a well funded SaaS startup that is growing fast! We’re looking for a customer support agent to join our awesome team of remote workers. As a Customer Support Agent at Jibble, you will provide chat and phone support for our customers worldwide. You will be the first point of contact for many clients and responsible for onboarding, problem (and escalation) handling, engagement and loohtelhutrc. Wb’s a remote position requiring flexible work hours including evening and night shifts. – Respond to product inquiries and issues in a timely manner – Identify and escalate second line support issues (e.g. bugs/payment issues) to the right channels – Endorse cases to the Sales Team for cases involving pricing and payment – Proactively upsell Jibble features to our products and offer/schedule demos with Customers – Working with the Product team to ensure feature requests are captured and prioritized About you: – You are either a native English speaker, or you possess exception…

Read more here:: Customer Support Agent | Remote

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