Korean Travel Consultant – 1800020O

The Emirates Group – Philippines – Korean Travel Consultant – 1800020O The Emirates Group Philippines Job Purpose JOB PURPOSE:- To attend to guest calls and provide first call resolution ensuring compliance with set standards and procedures in order to optimise guest satisfaction and achieve revenue and customer service individual targets.JOB ACCOUNTABILITIES:- Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical skills in reservations, ticket issuance and re-issuance.- Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.- Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.- Achieve individual revenue and customer service targets to su…

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