Arvato – Quezon City, Metro Manila – Company: Arvato Corp. Requisition ID: 38762 PURPOSE OF THE ROLE: The Role is responsible for managing and enhancing the performance of a language team of 15 (12-20) agents PREREQUISITES FOR HIRING: Language Skills: Excellent communication skills in supported language and proficient English skills (verbal/written) Education/Experience: Minimum of 12 months of relevant work experience in Call Centre / customer service Computer Skills: Good knowledge of Office applications (Excel, Word, PowerPoint, OneNote) Other: Good organizational, time management and prioritization skills Good social skills RESPONSIBILITIES AND TASKS: Represent arvato and the client in a professional manner Adhere to local call center processes and accurately capture work load Manages and motivates the team members; creates a productive and friendly work environment Contribute to quality framework by providing regular 360-degree coaching feedback sessions to their team members that…
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