Member Care Expert

Q-Search and Management Solutions Inc. – Metro Manila – Member Care Expert Q-Search and Management Solutions Inc. Makati City, Metro Manila Full timeListing description » Tracking of all calls and results to support any follow-up » Provide outstanding customer service and support at first contact » Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information » Adherence to Call Center protocols and service levelsAppropriate qualifications: » Nursing or allied medical course graduate is preferred, but graduates of other courses are welcome to apply » With HMO/insurance practice an advantage » Prior practice in a customer service function in a call center setting is required » With proficient communication expertise both oral and written » expertise of what entails good customer service, including assessing the customer’s needs and meeting service standards » capability to display politeness and empathy when dealing with customers » Must possess excellent commun…

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