Spanish Bilingual Analyst- P85,000

Quezon City, Metro Manila – J-K Network Services in Quezon City Company Profile: This is an American outsourcing company that provides Information management, customer service management to its clients. Information support is not limited to business support system. The company also handles communications, technology, retail, financial services, government markets and healthcare. Position: Spanish Bilingual Analyst Industry: BPO Company Location: Quezon City Salary: P70,000- 85,000 Schedule: Shifting Requirements: Preferably Non-Native Spanish speaker Can speak, read and write Spanish At least high school graduate Customer Service & Technical support experience is a big advantage Amenable to work on shifting schedules and graveyard shifts Responsibilities: Responsible in taking phone call from Spanish in-store representative Gather information for reported technical issues and concern Deescalate 60% of excess tickets Follow step by step troubleshooting process to resolve issues Record info…

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