FIS – Makati City, Metro Manila – . GENERAL DUTIES & RESPONSIBILITIES Drives issue resolution by making critical decisions that may impact multiple clients’ processing. Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply. Performs monitoring and operational management functions for associated hardware and software within 24×7 processing environment. Maintains peak performance at full capacity for all systems. Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments. Recognizes abnormal processing conditions and makes appropriate response decisions. Follows escalation procedures when appropriate to resolve errors in a timely manner. Makes use of available documentation to resolve errors and identifies/implements documentation gaps. Recognizes and implements/automates process en…
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