Tagged: Customer Service

coaching
28
Mar
2020

How To Be A Great Coach In Customer Service

If you want your employees to deliver top-notch customer service to your clients, you have to be a great coach to them. Customer service skills are something that needs to be learned and practiced. How you train your staff affects how they treat your customers. You need to develop programmes...

21
Jan
2017

Five Ways To Effectively Measure Customer Service

Effective customer service will be evident when you find you are having repeat customers. If you have a lot of earnings that suddenly drop off, then you’ll know you need to do something to pick up the pace as this is a signal to you that customer service needs some...

16
Jan
2017

7 Sure-fire Strategies to Improve Your Customer Service

Starting this year off with some helpdesk services employees New Year’s resolutions and sure-fire strategies with regards to customer service. In recent times, people relate customer service to customer acquisition services and call centers alike. This is particularly because of their high numbers here in the Philippines; not to mention...

20
Nov
2014

How To Ask Effective Outcome Questions

It is very important for customer service representatives to use effective outcome questions because they steer the conversation away from the problem and focus on the solution. Skillful outcome questions enable an individual to focus on the way the conversation is headed. The skill lies getting the customer to reveal...

28
Dec
2013

URGENT HIRING..Customer Service Representative ( CSR )

posted by red1986 | BPO (Business Process Outsourcing) Offered | 0 post Calling All DABAWENYO’S ! Apply and Get “HIRED on the SPOT”. JOB DESCRIPTION: Customer Service Representatives ( CSR ) Responsibilities: *Handle inbound customer service support calls from established customer *Cross sell value added services or products offered by the company… [ URGENT HIRING..Customer Service Representative ( CSR ) ]